Help · Support

Support
& Help

The Common Projekts client portal, what it is, and how to get help with it.

The Common Projekts app is the private client portal for clients of the Common Projekts architectural design studio. It gives you a single place to see your project’s latest update and next steps, chat with the studio, review selections, track budget, and stay current on what’s happening between meetings.

The portal is invitation-only. Clients are added by Common Projekts staff once the studio has been engaged. If you do not yet have an invite and would like to work with us, please use the contact page.

If you already have an account and run into a problem with the app, the fastest way to get help is to email the studio directly, every message goes straight to David.

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Email

For app support, sign-in trouble, account deletion requests, or anything project-related.

david@commonprojekts.com
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Response Time

We respond to support email within one business day, usually sooner. For urgent project issues, message inside the portal, push notifications reach the studio immediately.

Mon–Fri · NYC
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Privacy & Data

For privacy questions, data access requests, or to ask us to delete information that the in-app deletion does not cover.

Read the privacy policy

Frequently Asked

Common questions

How do I get an account?

Portal accounts are created by the studio for active clients. Once your project is set up, you will receive an invitation by email with a sign-in link. If you are interested in working with Common Projekts but have not yet been onboarded, please use the contact page.

I have an invite, how do I sign in?

Open the app and tap Email Magic Link, then enter the email address your invite was sent to. You will receive a one-time sign-in link in your inbox. Open it on the same device to complete sign-in. If you do not see the email, check spam, or email david@commonprojekts.com and we will resend it.

The app says my account does not exist.

The portal is invitation-only, accounts must be created by the studio before sign-in works. If you believe you should have an invite, email david@commonprojekts.com with the email address you are trying to use.

How do I delete my account?

Inside the app, open Settings → Account → Delete Account and confirm. Deletion is permanent and removes your authentication record and the personal data linked to it. Project content you contributed (chat messages, selection comments) may be retained in anonymized form so the project record remains coherent for the rest of the team. To have that content removed as well, email david@commonprojekts.com. See the privacy policy for details.

Why does the app ask for camera, microphone, photos, and calendar access?

Each permission is requested only when you use the feature that needs it. Camera and microphone are for capturing job-site photos and short videos inside the chat composer. Photo library is for attaching existing images and videos. Calendar is optional, used only when you choose to add a project task’s due date to your iPhone calendar.

I’m not getting push notifications.

Open the iPhone Settings app → Common ProjektsNotifications, and make sure Allow Notifications is on. If notifications are enabled there but you still do not receive them, sign out and back in inside the app to refresh the device token, then email us if it persists.

Is there a desktop version?

Yes, the same portal is available in your web browser at commonprojekts.com/portal, and a native macOS version is in development. The web and native apps share the same account and the same data in real time.

Does Common Projekts share my data with anyone?

No, except for the infrastructure providers strictly required to run the portal, and they act as processors under our instructions, not as independent users of your data. We do not sell personal information and do not use it for advertising. The full list is in the privacy policy.

App Information

iOS 17+
Minimum Version
Free
Price
No Ads
Monetization
Invite Only
Access Model